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Introduction · Getting it right · Being customer focussed · Being open and accountable · Acting fairly · Putting things right · Seeking continuous improvement ...

To assist us in considering an appropriate level of financial remedy, as well as casework policy and guidance, we use our severity of injustice scale. We also ...

Feb 10, 2009 ... The Ombudsman's Principles for Remedy ... Public bodies should provide clear guidance about the criteria they use for deciding remedies.

The figures included in the scale represent the Ombudsman's judgement about the sort of sums that are both appropriate and proportionate for us to recommend. We ...

make a meaningful apology. This guide is one of the Good complaint handling series, designed to help you meet the NHS Complaint Standards. Read it alongside the ...

The guidance modules are available on the Ombudsman's website. 2. The Complaint Standards, national guidance and relevant legislation. 2.1 The relevant ...

Statutory and national guidance shows expectations for government complaint handling. What the Complaint Standards say ...

Financial remedies ... The Ombudsman's Principles for Remedy · The Ombudsman's guidance on financial remedy · Scottish Public Services Ombudsman guidance on ...

principles/principles-remedy. The Ombudsman's guidance on financial remedy:/www.ombudsman.org.uk/organisations- · we-investigate/putting- things-right/financial ...

3.12 Remedies can include: • a meaningful apology, explanation, and ... The Ombudsman's guidance on financial remedy can be found here: https://www ...